PleumRouter Refund Policy

Regional availability

New sign-ups remain open in Japan and restricted in Brazil. Local payment and support tailored to Japan or Brazil are not currently offered; introduction remains under review. This notice does not determine or waive the application of local law.

Article 1 (Purpose and Application)

(1) This Refund Policy sets out the terms regarding the charging and refund of Credits for PleumRouter (the "Service") operated by PLEUM. AI Co., Ltd. (the "Company").

(2) This Policy has been prepared in compliance with the Act on the Consumer Protection in Electronic Commerce (the "E-Commerce Act"), the Act on the Regulation of Terms and Conditions, and other applicable laws, and forms part of the Company's Terms of Service. In the event of any conflict between the Terms of Service and this Policy, this Policy shall prevail.

Article 2 (Definitions)

(1) "Credit" means a prepaid means of payment, usable only within the Service, that a Member holds by paying in advance to settle Service usage fees.

(2) "Paid Credit" means Credit charged through a Member's actual payment, and "Free Credit" means Credit granted by the Company without charge, such as an action reward, coupon, or event reward.

(3) "Unused Credit" means a balance that has not been deducted through use of the Service (such as API calls), and "Used Credit" means a portion that has already been deducted.

(4) Credit balances and prices are shown in credits (in Korea, 1 credit = KRW 1). Actual transaction amounts (charging, payment, refund) are based on Korean won (KRW).

Article 3 (Nature of Credit)

(1) Credit may be used only within the PleumRouter Service and cannot be withdrawn in cash or transferred to others.

(2) Credits are a prepaid balance for the Company's service. The price of completed API calls is deducted; unused paid balances and statutory refunds are considered separately under this Policy.

Article 4 (Withdrawal of Subscription within 7 Days)

(1) Pursuant to Article 17(1) of the E-Commerce Act, a Member may withdraw their subscription with respect to all unused Paid Credit within seven (7) days from the date of charging (payment) or the date the Credit was supplied.

(2) For a withdrawal under paragraph (1), the Company shall not impose any penalty or fee (Article 18(9) of the E-Commerce Act) and shall refund the full payment amount.

Article 5 (Limitation on Withdrawal)

(1) Charges for completed and settled service use are generally excluded from refunds. This does not limit any statutory withdrawal or refund right.

(2) Pursuant to Article 17(6) of the E-Commerce Act, given the nature of a digital service whose use commences immediately upon charging, the Company shall clearly indicate, on the screen immediately preceding payment, that used and deducted Credit is not eligible for withdrawal or refund.

Article 6 (Items Excluded from Refund and Order of Settlement)

(1) The following Credit is excluded from refund: 1. Credit already used and deducted through use of the Service; 2. Free Credit (action rewards, coupons, event rewards); 3. Credit frozen pending settlement because an API request is in progress (refundable once settlement is complete).

(2) When a Member requests a refund, the Company shall first deduct Free Credit and refund only the remaining Paid Credit balance, and shall not deduct an amount equivalent to Free Credit from the Paid charging principal.

(3) Upon refund (including subscription withdrawal), any promotional credit granted in connection with the original payment, including the first-charge bonus (10% of charged credit, up to 5,000 credits), will be clawed back (cancelled).

Article 7 (Refund Method)

(1) Credit paid by credit or debit card shall be refunded by cancelling the original payment (in whole or in part); the Company shall request the payment provider to suspend or cancel the charge pursuant to Article 18(3) of the E-Commerce Act.

(2) Credit paid by payment means other than a card shall be refunded to an account held in the Member's own name, subject to identity verification.

(3) Refunds shall, in principle, be processed through the same means used at the time of payment.

(4) Any platform fee paid at top-up is refunded in proportion to the amount of credit being refunded. Where only part of the top-up principal is refunded, the corresponding share of the platform fee is included in the refund, and the Company displays the estimated refund amount in advance on the refund request screen.

Article 8 (Refund Period)

Pursuant to Article 18(2) of the E-Commerce Act, the Company shall make the refund within three (3) business days from the date it is notified of the withdrawal or refund request. Where a refund is delayed without justifiable cause, the Company shall pay delay interest at the rate of delay damages set by the applicable public notice (within the statutory ceiling of 40% per annum).

Article 9 (VAT and Documentation)

Upon refund, the value-added tax (VAT) imposed on the charged amount shall be refunded proportionally together with the refund, and any electronic tax invoice or cash receipt already issued shall be cancelled or reissued to the extent of the refund.

Article 10 (Refund due to Causes Attributable to the Company)

(1) Discontinuation of one model alone does not require a refund of all unused credits. The applicable unused paid balance is refunded if the Company cannot provide the contracted service and no reasonable alternative exists, or if law requires it.

(2) Overcharges arising from causes attributable to the Company, such as duplicate payment or erroneous billing, shall be refunded in full without deduction of any fee.

Article 11 (Validity Period)

The validity period of charged Credit is one (1) year from the date of charging, and the validity period of Free Credit is thirty (30) days from the date of grant. These validity periods apply only to Credit charged or granted on or after October 2, 2026. Even after the validity period has elapsed, a Member may claim a refund under this Policy until the commercial extinctive prescription is completed.